FAQ
How do I buy a pattern?
- Click on the thumbnail (small image) which will take you to a page with more information on the pattern, including a "buy" button.
- Select your size (if applicable), click "buy", select your postage type and proceed through the payment slection process
How much is Postage?
Postage Rates for NZ:
- Maximum postage charge $6.5
Items will be posted within 2 working days following receipt of payment
Postage Rates for Australia/South Pacific:
- NZ$5.60 minimum (Patterns only - standard sized patterns)
Postage Rates for Rest of World:
- Varies depending on pattern weight
What are your Delivery Times?
We will process your order within 2 working days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3 days for delivery domestically, or 1-2 weeks internationally.
What is your returns policy?
No refunds will be given for patterns that are not suitable. Please check carefully before ordering.
If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
Privacy
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
